How To File A Claim
In the event of a claim, suit or loss under your policy, contact your agent or broker and, during normal business hours, call:
ACE USA – U.S. International Claims
P.O. Box 25149
Lehigh Valley, PA 18002-5149
Toll Free in the U.S. 866 809-0396
Fax: 866 635-5687
E-mail: USI-FirstNoticeofLoss@ace-ina.com
(This e-mail address is for new claim reporting only.)
For after hour emergency claim reporting call:
Toll Free in the U.S.: 800 523-9254
Direct Telephone: 770 810-1130
*For 24-Hour Emergency Medical, Personnel or Travel Assistance:
Outside U.S. call collect: 202 659-7777
Inside U.S.: 800 766-8206
ACE USA – U.S. International Property Claims
P.O. Box 25148
Attention: Maryellen King
Lehigh Valley, PA 18002-5148
or
Fax: 866.635.5687
E-mail: propertyfirstnotices@ace-ina.com
(This e-mail address is for new claim reporting only.)
800.433.0385 Wilmington
800.523.9254 Emergency after hours or
770.810.1130
* Please note this 24-hour Emergency Medical, Personnel or Travel Assistance phone number is provided for those insureds who purchase Employers Responsibility Coverage’s including Executive Assistance Services as part of their International Advantage policy.