In the event of a claim, suit or loss under your Policy, contact your agent or broker. To report a claim, occurrence, accident, suit, loss or injury to us, in accordance with and as provided in the respective coverage parts of your Policy, please use any of the following methods, and please provide the information listed below, as well as any information your Policy requires.

PLEASE NOTE: Policyholders must notify ACE USA within 90 days of an Accident or Loss. If notice cannot be given within that time, it must be given as soon as reasonably possible. This notice should identify the Policyholder Name, Policy Number, Description Of Loss and Insured Contact Name and Details (Phone, E-mail, etc.).

To Report Liability Claims: E-mail USI-FirstNoticeofLoss@acegroup.com (This e-mail address is for new claim reporting only.) Fax:  1 (866) 635-5687 Mail ACE USA – Foreign Casualty Claims P.O. Box 5116 Scranton, PA 18505-0546 The ACE USA – Foreign Casualty Claims Unit is located in Wilmington, DE. To contact the claims department by phone during normal business hours or to report a claim, call 1 (866) 809-0396. To Report Property Claims: E-mail propertyfirstnotices@acegroup.com (This e-mail address is for new claim reporting only.) Fax:  1 (866) 635-5687 Mail ACE USA – U.S. International Property Claims P.O. Box 5515 Scranton, PA 18505-0545 To contact the claim department during normal business hours EST call 1 (800) 433-0385. Emergency after hours:  (800) 523-9254 in the U.S. or (770) 810-1130 outside of the U.S.

To Report  Kidnap and Extortion Claims:

Notification must be made to the Company in compliance with the notice provisions of the policy. Notification should be made to:

Henry Minissale, ACE USA – Claims
P.O. Box 5108, Scranton, PA 18505-0525

Tel (215) 640 -2641
Fax (215)  640- 5474

To Report Defense Base Act Claims:

The employer is required to complete and submit the LS202 form to the Department of Labor within 10 days of being notified of the accident.

DBA claims can be submitted to ACE by using the following methods:

Online submission via e-risk manager
Go to https://erisk.esis.com/eRiskManager and enter your login information. Follow instructions to submit your claim.
To obtain access to e-risk Manager or for log-in information, contact erisk@esis.com or call toll free 1 (866) 357-3797 (prompt #1).

Email the LS202 form to dba.claims@esis.com (this is the most expedient method) or

Fax to 1 (800) 336-0408 within the U.S. or 1 (813) 281-1354 outside of the U.S.

Mail to ESIS - DBA Claims, P.O. Box 31133, Tampa, FL 33631-3133

Claims Questions: call 1 (800) 367-5189 (press 5) during normal business hours

Emergency After Hour Assistance: For emergency medical evacuations and for after hour urgent claim matters, call:
1 (877) 832-9701 within the U.S. or 1 (267) 350-6483 outside of the U.S.