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Executive Assistance® – An array of valuable assistance services for U.S.-based companies and non-profit organizations whose employees or volunteers travel overseas on business.
- Available with Employers Responsibility coverage under the ACE USA International Advantage® Package policy.
- Coordinated through two of the world's leading emergency travel assistance providers – Europ Assistance USA and iJET Intelligent Risk Systems.
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Latest Enhancements
- E-Services: New password protected website (www.aceExecutiveAssistance.com) with expanded country-specific security information and alerts, health information and international travel information, powered by Europ Assistance USA and iJET Intelligent Risk Systems
- No limit on website usage
- Worldwide concierge services available 24/7 through Europ Assistance USA
- 24/7 access to worldwide emergency political evacuation services through iJET Intelligent Risk Systems, a leading provider of global risk management services
- Live Services: one number to call for Medical, Personal, Legal and Travel Assistance Services, Concierge Services and Emergency Medical and Political Evacuation/Repatriation Services
- Coverage for emergency political evacuation ($2,500 per covered person per event up to $10,000 policy limit). Also see emergency political evacuation services now available.
- Live Services: International toll free calling from more than 40 countries around the world to Europ Assistance USA
- Executive Assistance® ID cards and passport stickers available online as PDFs for ACE policyholders to download and print at their convenience
- No increase to premium due to these value-added enhancements
People Who Need These Services
- Employees of covered multinational organizations living outside their home country.
- “U.S. expatriate employees”
- “Employees” engaged in “temporary travel” outside their home country, including accompanying spouse, child(ren) or other companion(s)
- Volunteers of non-profit organizations who travel outside their home country
The 7 Components of Executive Assistance®
1. Medical Assistance Live Services
2. Personal Assistance Live Services
3. Travel Assistance Live Services
4. Emergency Political Evacuation Live Services
5. Concierge Live Services
6. Global Security Information e-Services
7. Global Health Information e-Services
How Executive Assistance Live Services Work
1. Medical Assistance Live Services
- Emergency medical evacuation – when adequate medical facilities are not available locally
- Repatriation – to country of which employee is resident/citizen, when medically necessary
- Hospital admission deposit – USD $10,000
- Medical monitoring – including regular communication to person designated by employee
- Dispatch of doctor or specialist – when employee’s condition cannot be adequately assessed locally
Policy holders should review their policy for a complete description of coverage and services.
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2. Personal Assistance Live Services
- Pre-trip medical referral information – to multi-lingual doctors and/or addresses and phone numbers for hospitals
- Emergency medication – arrangements for transportation
- Embassy and consular information
- Lost document assistance – for replacing important documents such as passports and credit cards
- Emergency message transmission – to one family member and/or employer
- Emergency cash advance – Up to $1,000 in local currency for emergencies
- Access to local attorneys
- Emergency translation/interpreter services and referrals
- Benefits verification & claims assistance – to coordinate with overseas claims procedures
Policy holders should review their policy for a complete description of coverage and services.
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3. Travel Assistance Live Services (when an employee is hospitalized or evacuated)
- Return of traveling companion/dependents
- Return of vehicle to rental agency
- Emergency family travel arrangements – for family members to join hospitalized employee
Policy holders should review their policy for a complete description of coverage and services.
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4. Emergency Political Evacuation Live Services
- Emergency political evacuation - priority access to global provider.
- Covered employees and volunteers call emergency phone line manned 24/7 by Europ Assistance representatives. Call is immediately transferred to iJET representative.
- Appropriate professional assist as needed.
- Repatriation to country of which employee or volunteer is resident/citizen, when necessary.
Policy holders should review their policy for a complete description of coverage and services.
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5. Concierge Live Services
- Pre-Trip Assistance
- Destination Profiles
- Epicurean Needs
- Event Ticketing
- Floral Services
- Tee Time Reservations
- Hotels Accommodations
- Meet and Greet Services
- Personalized Retail Shopping Assistance
- Procurement of Hard-to-Find Items
- Restaurant Referrals and Reservations
- Rental Car Reservations and Airline Reservations
Policy holders should review their policy for a complete description of coverage and services.
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6. Global Security Information e-Services
- Access to iJET's online Trip Briefs and Security, Health and Immunization Reports - real time country-specific reports for 200 cities in 180 countries
- Access to iJET Alert Headlines - up to the minute top 8 global travel advisories
Policy holders should review their policy for a complete description of coverage and services.
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7. Global Health Information e-Services
- Access to Europ Assistance health information by country, including recommended medical facilities
- Access to Europ Assistance trip preparation guidelines
Policy holders should review their policy for a complete description of coverage and services.
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How the Service Works
Medical, Personal, Legal & Travel Assistance – through Europ Assistance USA
- Employees and volunteers call emergency phone line manned 24/7 by Europ Assistance representatives.
- Operator puts caller in touch with professional staff of multilingual personnel, including doctors on call around the clock for consultation.
- Appropriate professional assists employee or volunteer as needed.
Emergency Political Evacuation – through iJET Intelligent Risk Systems
- Employees and volunteers call emergency phone line manned 24/7 by Europ Assistance representatives. Call is immediately transferred to iJET representative.
- Appropriate professional assists employee or volunteer as needed.
Global Security Assistance e-Services - online at password protected www.aceExecutiveAssistance.com powered by iJET Intelligent Risk Systems.
Global Health and International Travel e-Services - online at password protected www.aceExecutiveAssistance.com powered by Europ Assistance USA
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