People Who Need These Services

• Employees of covered multinational organizations living outside their home country.
• “U.S. expatriate employees”
• “Employees” engaged in “temporary travel” outside the U.S., including accompanying spouse, child(ren) or other companion(s)

The Four Components of Executive Assistance®

I. Medical Assistance

• Emergency medical evacuation – when adequate medical facilities are not available locally
• Repatriation – to country of which employee is resident/citizen, when medically necessary
• Hospital admission deposit – USD $10,000
• Medical monitoring – including regular communication to person designated by employee
• Dispatch of doctor or specialist – when employee’s condition cannot be adequately assessed locally

Policy holders should review their policy for a complete description of coverage and services.

II. Personal Assistance

• Pre-trip medical referral information – to multi-lingual doctors and/or addresses and phone numbers for hospitals
• Emergency medication – arrangements for transportation
• Embassy and consular information
• Lost document assistance – for replacing important documents such as passports and credit cards
• Emergency message transmission – To one family member and/or employer
• Emergency cash advance – Up to $1,000 in local currency for emergencies
• Access to local attorneys
• Emergency translation/interpreter services and referrals
• Benefits verification & claims assistance – to coordinate with overseas claims procedures

Policy holders should review their policy for a complete description of coverage and services.

III. Travel Assistance (when an employee is hospitalized or evacuated)

• Return of traveling companion/dependents
• Return of vehicle to rental agency
• Emergency family travel arrangements – for family members to join hospitalized employee

Policy holders should review their policy for a complete description of coverage and services.

IV. Security Assistance

• Travel security information – access to Control Risks Group’s CityBrief, online service updated daily that assesses local security conditions and other details on 300+ cities in 150+ countries.
• CR24 – security support center staffed by professional consultants trained to answer security-related questions.

Policy holders should review their policy for a complete description of coverage and services.

How the Service Works

Medical, personal & travel assistance – through Europ Assistance USA

• Employees call emergency phone line manned 24/7 by Europ Assistance representatives. (Not for security emergencies.)
• Operator puts caller in touch with professional staff of multilingual personnel, including doctors on call around the clock for consultation.
• Appropriate professional assists employee as needed.

Security assistance – through Control Risks Group

• Prior to taking trips, employees can visit Control Risks’ CityBrief Web site.
• For more information than is provided on CityBrief, or for general security advice, employees may contact 24-hour CR24 security number. (Not for medical advice.)